Refund policy
Refund Policy
Last updated: 20260920
The 30-Day Winter Guarantee
Take Winter Fuel daily for 30 days. If you don't feel a difference, email us and we'll refund the full purchase price of your order, including any shipping you paid.
- The 30 days start the day your order is delivered, not the day you place it.
- Covers your first order, one refund per customer. If your first order was a multi-pack, the entire order is covered.
- You don't need to return anything. Keep the tub — we don't want a half-used container back, and you shouldn't have to pay to mail one.
- Orders after your first aren't covered by the satisfaction guarantee. Damaged, incorrect, and missing orders always are — see below.
How to request one
Email support@winterfuel.health with your order number. We'll confirm by reply and refund to your original payment method. We issue refunds within 3 business days of confirming; they typically appear on your statement within 5–10 business days depending on your bank.
Damaged, incorrect, or missing orders
Different situation, and it doesn't count against your guarantee.
Email us with your order number, plus a photo if the product or packaging arrived damaged. We'll replace the order or refund it — your choice.
Tell us within 30 days of delivery, or of the expected delivery date if it never arrived, so we can file a claim with the carrier. This applies to every order, not just your first.
Pre-orders
If your order hasn't shipped, you can cancel any time for a full refund. Email us with your order number.
If we can't ship by the date published at checkout, we'll email you before that date with a revised date and the option to cancel for a full refund. If the delay runs more than 30 days past the original date and you haven't told us you want to wait, we'll cancel and refund you automatically.
Changes and cancellations
Email us as soon as possible and we'll do what we can. Once an order has entered fulfillment we can't guarantee changes. If it's already shipped, the 30-day guarantee applies.
Returns
You don't need to return anything to get a refund under this policy. If you'd rather send back an unopened tub, email us first so we can match it to your order — we can't process returns that arrive without prior contact, because we have no way to identify them.
Undeliverable packages
If a package comes back to us as undeliverable because of an incorrect address, we'll contact you to arrange reshipment at your cost, or refund the order less what we paid to ship it.
Abuse
This guarantee is deliberately generous and easy to use. We reserve the right to decline a refund or refuse future orders where we see a pattern of abuse.
Questions