Refund policy
Refund Policy
Last updated: 20260815
The 60-Day Winter Guarantee
Take Winter Fuel daily for 60 days. If you don't feel a difference, email us and we'll refund the full purchase price of your order, including any shipping you paid.
- The 60 days start the day your order is delivered, not the day you place it.
- Covers your first order, one refund per customer. If your first order was a multi-pack, the entire order is covered.
- You don't need to return anything. Keep the tub — we don't want a half-used container back, and you shouldn't have to pay to mail one.
- Orders after your first aren't covered by the satisfaction guarantee. Damaged, incorrect, and missing orders always are — see below.
How to request one
Email support@winterfuel.health with your order number. We'll confirm by reply and refund to your original payment method. We issue refunds within 3 business days of confirming; they typically appear on your statement within 5–10 business days depending on your bank.
Damaged, incorrect, or missing orders
Different situation, and it doesn't count against your guarantee.
Email us with your order number, plus a photo if the product or packaging arrived damaged. We'll replace the order or refund it — your choice.
Tell us within 30 days of delivery, or of the expected delivery date if it never arrived, so we can file a claim with the carrier. This applies to every order, not just your first.
Pre-orders
If your order hasn't shipped, you can cancel any time for a full refund. Email us with your order number.
If we can't ship within a reasonable time of the date published at checkout, we'll contact you with a revised date and you can choose to wait or cancel for a full refund.
Changes and cancellations
Email us as soon as possible and we'll do what we can. Once an order has entered fulfillment we can't guarantee changes. If it's already shipped, the 60-day guarantee applies.
Subscriptions
You can cancel at any time from your account or by emailing us. Cancelling stops future shipments; it doesn't automatically refund an order that has already shipped. Already-shipped subscription orders are covered by the terms above.
Returns
You don't need to return anything to get a refund under this policy. If you'd rather send back an unopened tub, email us first so we can match it to your order — we can't process returns that arrive without prior contact, because we have no way to identify them.
Undeliverable packages
If a package comes back to us as undeliverable due to an incorrect address, we'll contact you to arrange reshipment at your cost, or refund the order minus original shipping.
Abuse
This guarantee is deliberately generous and easy to use. We reserve the right to decline a refund or refuse future orders where we see a pattern of abuse.
Questions